Healthcare
AI Patient Enquiry Systems for Healthcare Providers
NO ENQUIRY MISSED.
NO CLINICAL CLAIMS MADE.
Private healthcare loses patients at the switchboard. We deploy agents that answer every enquiry, handle the administrative questions and book the consultation — while refusing, by design, to say anything clinical.
24–48h
From kick-off to live agents
24/7
Enquiry and booking coverage
80+
Languages supported
0
Clinical opinions given by an agent
WHAT ACTUALLY BREAKS.
- Calls missed at peak clinic hours, with no out-of-hours cover
- Enquiries requiring a callback go cold before the callback happens
- No-show rates erode clinician utilisation
- Recall and follow-up lists exist but are never worked
THE BUYING JOURNEY.
01
Symptom or intent
Patient searches a treatment, condition or clinic name, often out of hours.
02
Enquiry
Phone, form or chat asking about price, availability, location and what is involved.
03
Booking
Consultation booked; the decision often hinges on how quickly a slot is available.
04
Treatment and recall
Attend, treat, then follow-up and recall — the most under-worked revenue in the sector.
THE WORKFLOWS.
Out-of-hours enquiry capture
- 1.Enquiry arrives outside clinic hours
- 2.ARIA answers administrative questions from your approved knowledge base
- 3.Anything clinical triggers an immediate refusal and a callback booking with your team
- 4.Appointment written to the practice management system
- 5.Summary sent to reception for the morning
No-show reduction
- 1.Appointment booked; confirmation sent immediately
- 2.Reminders at intervals you set, with one-tap reschedule
- 3.Missed appointments trigger a rebooking offer within hours
- 4.Attendance outcome written back for measurement
Recall and follow-up
- 1.Recall due dates identified in the practice system
- 2.Consent to contact verified first
- 3.Invitation sent with direct booking
- 4.Non-responders capped at your defined attempt limit and closed
SYSTEMS & CHANNELS.
Common CRM systems
- Dentally
- Cliniko
- Pabau
- Semble
- HubSpot alongside a practice management system
Acquisition channels
- Paid search on treatment terms
- Local SEO and Google Business Profile
- Paid social for elective treatments
- Referrals from GPs and other clinicians
Integrations we connect
- Practice management system
- Clinician calendars
- Telephony and messaging
- Google Ads, Meta and GA4
- Payment provider for deposits, handled outside the agent
Third-party product names are the trade marks of their owners and are listed because they are common in this sector — not to imply a partnership or certification. Where a platform has no open API we say so before we start.
KPIS THAT MATTER HERE.
- Enquiries answered versus missed
- Enquiry to booked appointment rate
- No-show rate
- Chair or clinician utilisation
- Cost per attended appointment
EXAMPLE ROI MODEL.
Formulas, not forecasts. Run them on your own figures — nothing below is a guaranteed or measured result.
- Recovered enquiries
- Missed and out-of-hours enquiries per month × booking rate
- No-show recovery
- Appointments recovered × average treatment value
- Utilisation effect
- Additional attended appointments × contribution per appointment
- Net position
- Recovered value − platform cost
PROOF, HONESTLY.
Xiilio Ltd was incorporated on 23 January 2026 and publishes no case study for this sector. Rather than borrow someone else's numbers, here is exactly what we measure in an engagement — from your systems, against your baseline.
- Missed-call and no-show baselines captured from your telephony and practice system
- Attendance, not enquiry volume, used as the success measure
- Clinical-refusal behaviour tested and evidenced before go-live
WHAT YOU'RE PROBABLY THINKING.
"Patients need a human."
For anything clinical, absolutely — and that is enforced in the agent. For availability, price and directions at 9pm, an instant answer beats voicemail.
"Health data is too sensitive."
So we minimise it. The agent captures what booking requires, nothing more, with a DPIA completed before launch.
"What if it says something wrong about treatment?"
It answers only from a knowledge base your clinicians approve and refuses anything outside it rather than guessing.
GUARDRAILS.
Compliance
- No diagnosis, triage, clinical advice or treatment suitability — hard-coded refusal and handover
- Special-category health data minimised; only what booking requires is captured
- UK/EU data residency, encryption at rest and in transit, role-based access
- Advertising claims restricted to what your clinicians have approved
Security requirements
- DPIA completed before go-live
- Special-category data minimisation by design
- UK/EU residency, encryption at rest and in transit
- Role-based access limited to named staff
- Retention aligned to your clinical records policy
Human approval required
- Clinical team approves every knowledge-base answer
- No diagnosis, triage or suitability opinion, ever
- Advertising claims approved before use
- Escalation to a clinician on any clinical question
Xiilio holds no sector certification or regulatory approval, and nothing here transfers your regulatory responsibility to us. See Responsible AI for the full governance framework.
Frequently Asked
HEALTHCARE, EXPLAINED.
Straight answers on scope, compliance and how Xiilio deploys for healthcare.
- Can the agent answer medical questions?
- No. Anything clinical — symptoms, suitability, outcomes, medication — triggers an immediate handover to your clinical team. The agent handles availability, pricing you publish, locations, preparation instructions and booking.
- How is patient data protected?
- We capture the minimum needed to book, hold it encrypted with UK/EU residency and role-based access, and write it to your practice management system. Retention follows your policy. A DPIA is completed before go-live.
- Can it reduce no-shows?
- Confirmation, reminder and rebooking sequences are standard. Whether that moves your no-show rate depends on your baseline; we measure it against your existing figures rather than quoting someone else's.